SHIPPING POLICY

Please allow 2-5 business days for your order to process.  Be sure to add this duration to your shipping time estimates.

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. If you require expedited shipping, please contact us for availability and pricing. 

Below is a guideline for our collectibles.

 Location Estimated Shipping Time
United States 5-30 business days
Canada, Europe, Middle East 15-35 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days 

 

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer

OTCHKI is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.

OTCHKI will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and…

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package.

OTCHKI reserves the right to abandon the package(s) and will not be responsible for any refund.

Refund & Exchange Policy

Here at OTCHKI we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us for a return or exchange and we are here to make this as easy as possible for you.

OTCHKI GUARANTEE:

If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:

  • The item is unworn, and unused.
  • The item returns to us in its original packaging.
  • The item arrives back to us within 14 days of you receiving it. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).

All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing otchki@modernkick.com. It is important to contact us ASAP as all returns require the inclusion a slip containing your Return Authorization Number which is obtained from a member of our Support Team. We will also provide the nearest location to you where you can send your item(s) back.

If you request a refund, the purchase price excluding delivery charges and/or discounts will be refunded to you using the original payment method. This will be processed within 5 – 7 business days once we have received back the item and are satisfied with the condition. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.

If you need to exchange it for the same item, send us an email at otchki@modernkick.com for details on how to proceed.

In some specific circumstances we offer store credit if a return is not viable/possible.

Please note that we cannot process refunds after 15 days so please be sure to contact us ASAP.

Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us at otchki@modernkick.com

DAMAGED/FAULTY ITEMS:

If the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos of the issue to us via email.

Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team.

Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.

RETURN/REFUND SHIPPING COSTS:

All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable.

Please also note that you are responsible for the shipping costs for returning your item. We do not provide return labels at this time. For more information please contact otchki@modernkick.com

ADDRESS ERRORS:

Please make sure to double-check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been shipped and you have received your shipping confirmation we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse.

DELAYED ORDERS:

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:

Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.

Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at otchki@modernkick.com.

CLEARANCE & FINAL SALE ITEMS

Only regular priced items may be refunded, If an item has the *Clearance* or *Final Sale* disclaimer in the description it cannot be refunded unless it has been deemed to be defective.